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Warranty


Planon System Solutions Inc. provides a warranty for 3 months on the DocuPen from the date of purchase for any manufacturer's defect. Extended 1 year and 2 year warranties are available at time of purchase or within the initial warranty (90 days) period. Planon's liability is limited to the repair or replacement of any product deemed to be defective by Planon at Planon's discretion. Follow this link to order an Extended Warranty

What is the Warranty Procedures for the DocuPen?

Please follow the instructions below to ensure that your unit is repaired or replaced in accordance with the warranty.

  1. Obtain Prior Authorization:
    Please call Planon System Solutions Inc. at +1 905 507 3926 (in north america 1-888-507-3926)
  2. To obtain an RMA (Return Merchandise Authorization) number before proceeding with your return. Planon does not accept any units without a valid RMA Number. Please also provide Planon with your invoice information along with serial numbers of the product for return under warranty.
  3. Supply Proof of Purchase:
    For returns under warranty, you must have the original etc.
  4. Shipment Method:
    Planon's responsibility is only upon receipt of the unit to our location. Please contact Planon System Solutions Inc., at +1 905 507 3926 ( in north america 1-888-507-3926) regarding where to send your unit for repair/replacement under the warranty. It is the responsibility of our customers to insure that the unit arrives to us, please obtain proper tracking number and insurance. Customers will be responsible for any shipping costs to and from the location specified by Planon.
Please note: Extended Warranties are calculated from time of purchase, for more information, visit our Product page under Extended Warranty.